Met up with a friend last week who’d attended a training course designed to kick-start organisational communication culture.
Top of her list of discoveries was a new way of using email.
“Ask yourself three questions every time you sit down to write an email. If you can’t answer those three before you send anything, then you shouldn’t be sending the email in the first place.
One. What’s the situation?
Two. What is it I know that you don’t?
Three. What is my suggestion or question?“